All online purchases are pickup at The Sanctum Tabletop Gaming Emporium ("The Sanctum") only. Customers will be notified by email when an online purchase is ready for pickup.
Orders that are not picked up within their set time window will be automatically cancelled and refunded to the customer's original method of payment.
The time window for pickup is determined by the customer's location from The Sanctum, 14 business days for a customer within a radius of 50 miles, 5 business days for a customer within a radius of 75 miles, and 2 business days for outside 75 miles. The time window starts with Day 1 as the day of the email notification.
The Sanctum Tabletop Gaming Emporium is located at 4615 Washington Ave., Racine, WI 53405.
Our hours of operation are Monday 3 pm to 10 pm, Tuesday through Friday noon to 10 pm, Saturday 11 am to 10 pm, and Sunday 11 am to 6 pm.
The Sanctum offers a variety of events, offered weekly, bi-weekly, monthly, or on a one-time basis, with reservations for most events available online. If you make a reservation for an event, you have taken a seat that otherwise might go to someone else if you can't attend. Because of this, please contact The Sanctum as soon as you know you will not attend. Reservations cancelled more than 48 hours prior to the event will be fully refunded to the original form of payment. After 48 hours prior to the event, refunds are at the discretion of management only. Refunds of any kind will not be given for non-attendance to any event.
Return and Refund Policy
Last updated: July 09, 2022
Thank you for shopping at The Sanctum!
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Sanctum Games LLC D/B/A The Sanctum Tabletop Gaming Emporium, 4615 Washington Avenue. Racine. WI 53405.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to The Sanctum, accessible from www.TheSanctum.Games
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 14 days without giving any reason for doing so. Order Cancellation applies to Goods purchased through our eCommerce online site that have not been picked up by You.
The deadline for cancelling an Order is 14 days from the date on which You purchased the Goods.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
We will reimburse You no later than 14 days from the day on which We receive your cancellation statement by email. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 14 days
- The Goods are in the original packaging
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Goods are only returnable in person with proof of purchase by store-generated or online receipt at the following address:
4615 Washington Ave.
Racine, WI 53405
Returns are only accepted during normal business hours listed above.
Goods returned with a gift receipt are subject to the conditions listed above. Refunds for gifts are given in cash, store credit, or store gift card only.
If you have any questions about our Returns and Refunds Policy, please contact us: